Our customer's comments directly impact
the course of our business. After a Trusted Tours eTicket is used, we send an e-mail
inviting customers to provide feedback. We want to know if they had a good
time, if the purchase was a good value, if they experienced quality customer
service and if they'll use our service again. All comments are reviewed and from them improvements are made or praise is given.
We're certain you'll enjoy your experience with us... but don’t take our
word for it. Here are a few comment from our customers (for privacy, we've removed their last name). |
Customer Name: Janet F
Thank you SO much. This was the easiest thing I have done in a long time,
No red tape and all that. I WILL use Trusted Tours again !!!!!!!! Thanks again.
Customer Name: Larry M
You are the epitome of what customer service ought to be—but so rarely is—it has
been a rare pleasure indeed to work with you. Please tell your boss how lucky
she/he is to have you on the staff.
Customer Name: rick
thanks very much for helping me. your customer service is excellent! i'm sure my
wife, kids, and i will enjoy the tour very much. GOD bless!!!
Customer Name: Tina P
Thank you so much for all the online information. We can read ahead of time and
plan our stops before we get there. I will recommend your company to all of my
friends and family.
Customer Name: Thomas L
THANK YOU... - YOU CAN COUNT on us using Trusted Tours and Attractions for ANY
AND ALL tours you provide that we may need in the future AND We will CERTAINLY
RECOMMEND you to anyone and everyone we know that needs tour services.
Customer Name: Zach L
Thank you very much. I really appreciate how willing you were to help me with my
ticket corrections, and how quickly you did. I don't know how much you make but
you deserve a raise.
Customer Name: Carol B
Thank you so much for your assistance! It is customer service like yours that I
find is missing in a lot of companies I deal with these days. It certainly will
make me come back often to your service. I also live in the Virginia area and
will definitely use you for some DC trips that I was unaware that you do tours
for. Thank You once again for your help!
Customer Name: Thom & Cathy S
We certainly appreciate your help in arranging our tour and in correcting our
on-line error. You went "beyond the call of duty" for us, by returning our call
on Saturday morning (9am!) and by making our tour arrangements under such time
constraints. We certainly appreciate your efforts!
Customer Name: Donald B
Thank you! Your services & policies are outstanding! I will continue to use & recommend your tours.
Customer Name: jeff w
We got the tour package for St. Augustine and used it from 4/1-4/5. It was easy
to purchase online and saved us some money. Looking forward to using your
service again.
Customer Name: Michelle H
I just wanted you to know about the wonderful time we had on our recent tour in
Boston. We took a ride around the city on Saturday, February 10th. I can't tell
you enough what a wonderful time we had. I plan on taking another tour on my
next trip to Boston this spring and I will recommend your tours to my friends as
well
Customer Name: Carole D
By being able to purchase our tickets for the trolley tour online made it so
much easier for us to enjoy your trolley! A stop was right next to my motel room
(Howard Johnson's). We were very impressed by the driver's knowledge of the
history of the city and enjoyed his sense of humor. This allowed us to see what
areas we wanted to return to and explore more! Thank you for allowing us this
opportunity!
Customer Name: Vickie B
My goodness, what fantastic customer service !! In a time when customer service
from many companies is rather dismal, your prompt, concerned response was a
delight. Thank you so much. I will make a point of sharing this experience with
others.
Customer Name: James T
RE: Key West to Dry Tortugas 1/4/07. Great trip, great crew, nice boat. Super
operation!
Customer Name: lillian M
Your service was an excellent and easy way to order tickets for the Old Time
Trolley Tour. Thank you.
Customer Name: Lynn T
Thanks for giving me the chance to respond. Your prices where the best that I
could find and the service was so easy to us. I will definitely use your service
again and I also referred your service to a family member (firefighter) from out
of town who also raved about the price and ease of use. Thanks
Customer Name: Marilyn V
This is the second time we have purchased the trolley tickets this way and our
second trip to Boston. We would recommend the online purchasing of tickets to
everyone. Very satisfied with the experience.
Customer Name: Norma G
This was so easy, quick and painless. It also saved us money; no lines and all
the places we went said they wished more people would use e-tickets. Also,
people in line wanted to know what we had done. Most everyone we talked to is
going to try that next time. What could be easier than, point, click & print.
Customer Name: Hubert B
I purchased the e-Tickets online even though I was a little apprehensive.
Purchasing the e-Ticket saved me money and the hassle of purchasing the tickets
on the cruise ship. It was great. I will purchase again if I ever travel to any
of the participating cities.
Customer Name: Rosemarie H
Your site made planning a short trip very easy. Thanks!
Customer Name: Vanessa G
We planned and purchased tickets to all of the museums and tours that we wanted
to visit through your site. The purchasing experience was very easy and
convenient. We will definitely use you again on our next vacation.
Customer Name: Jason B
Your site has a very nice selection of tours and attractions. It saved us time
as we had our trip planned before we arrived in Washington.
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