Trusted Tours & Attractions and all of our members work hard to insure that our guests receive the best vacation "experience" in the industry. Our belief in the quality of our products is so strong we offer a 100% satisfaction guarantee. If you are dissatisfied with any tour or attraction purchased from our site, please contact our Customer Service Center and we work directly with all parties involved to refund your money*.
All eTickets purchased from Trusted Tours & Attractions are good for 6 months from the date of purchase at the price they were originally purchased at*. If you have purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you'll also avoid any price increases).
Please note that our guarantee applies to Tour, Attraction and Museum eTickets purchased from this Website only. In some cases a refund service charge may apply. Please allow 4 to 8 weeks for refund processing. Our refund guarantee does not apply to hotels or lodging of any type.
Reservation Based Tours/Attractions.
Due to limited seating reservation policies, some reservation based Tours and Attractions cannot fall under the Trusted Tours and Attractions Guarantee program. However, in the event that you are dissatisfied with your purchase we will work with you and the product supplier to determine if a fair solution can be met.
Packages contain multiple products, each with a different discount calculation. Therefore, packages and combination tickets are excluded from the Trusted Tours & Attractions guarantee. However, in the event that you are dissatisfied with your purchase, we will work with you and the product supplier to determine if a fair solution can be met.
Once tickets purchased through Trusted Tours & Attractions have expired, refunds will not be available on unused tickets.