LOWEST PRICE GUARANTEE
Find a lower price after your purchase, we'll beat it by 5%.
Prices on Trusted Tours & Attractions are continuously updated to provide our customers with the lowest price available. Additionally, our prices include ALL fees and
taxes so you can be certain that the price you see is the price you pay with NO
tricky add-ons. If you find a lower price after your purchase, Trusted Tours and
Attractions will refund the difference plus, for a limited time, an additional 5%!
See details below.
SATISFACTION GUARANTEE
Trusted Tours & Attractions and all of our partners work hard to insure that our
guests receive the best vacation "experience" in the industry. Our belief in the
quality of our products is so strong we offer a 100% satisfaction guarantee. If
you are dissatisfied with any tour or attraction purchased from our site, please
contact our Customer Service Center and we work directly with all parties
involved to refund your money*.
Making a Lowest Price Guarantee claim is easy!
If you find a lower online ticket price (including all taxes, booking fees,
etc.) on any other Website for the same tour, attraction or museum offered on
the same date and in the same currency within 2 days (48 hours) of your purchase on
trustedtours.com, simply send us a copy or screen shot of the full webpage
showing the lower rate. We'll refund the price difference plus, for a limited time, an additional 5%
of the lower online price.
To request a Low Price Guarantee refund, send an email to [email protected]
The e-mail must contain your name, phone number, home address and the Trusted Tours &
Attractions eTicket number as well as proof of the lower price. Examples of
acceptable forms of verification include a web screenshot or a web address.
Other things you should know about our low-price guarantee, and how to
claim your refund:
Trusted Tours & Attractions Lowest Price Guarantee applies to online retail
rates, which are offered to the general public. The guarantee does not cover
discounts that individuals may be eligible to receive based on their membership
in organizations like AARP, AAA or the U.S. military. Educator rebates, special
offers provided in conjunction with corporate events, membership participation
programs and daily deals from organizations such as Living Social, Groupon, Goldstar, etc.
are also exempt from the guarantee. The Trusted Tours and Attractions' Lowest
Price Guarantee is not applicable to any promotional and/or special discounted
rates.
Trusted Tours & Attractions reserves the right to verify details of the lower
price and will use the information contained in the e-mail to verify the lower
price and to process the refund request. All refund decisions will be made at
the sole discretion of Trusted Tours & Attractions.
Lowest Price Guarantees refunds will be applied to the charge card used to book
the tour or event. Please note that Trusted Tours & Attractions limits the
refund to one purchased activity or excursion.
Satisfaction Guarantee Claims
Please note that our Satisfaction Guarantee applies to Tour, Attraction and Museum eTickets purchased from
this Website only. In some cases a refund service charge may apply. Please allow 4 to 8 weeks for refund
processing. This guarantee does not apply to hotels or lodging of any type.
Reservation Based Tours/Attractions - Due to limited seating reservation policies, reservation based Tours
and Attractions cannot fall under our Satisfaction Guarantee program. However, in the event that you are
dissatisfied with your purchase we will work with you and the product supplier to determine if a fair
solution can be met.
Discounted Packages - Packages contain multiple products, each with a different discount calculation.
Therefore, packages and combination tickets are excluded from our Satisfaction Guarantee. However, in the
event that you are dissatisfied with your purchase, we will work with you and the product supplier to
determine if a fair solution can be met.
Expired Tickets - Once tickets purchased through this website have expired, refunds will not be available on unused tickets.
Note that all eTickets purchased from Trusted Tours & Attractions are good for 6 months to 1 year (depending
on the tour/attraction) from the date of purchase at the original purchase price*. If you have
purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit,
or give them as gifts (and you'll also avoid any price increases)